Sony - A Quality Company?

Does anyone else think that quality and customer service standards are falling? It seems to be widespread - even with companies that were a watchword for quality like Sony.

I had already had some doubts about Sony since what seemed like a 'reverse takeover' of Sony by Warner Brothers.

About six years ago I bought a Sony KD-28DX40U television because it was a Sony, 'future proofed', 'digital ready' and had an integrated digital tuner.

Last year I noticed that the auto tuner locked up which meant that I couldn't tune in any new channels which had come on air. I wasn't particularly worried as Sony would be broadcasting a software fix - wouldn't they?

I did some research and it seems that the Freeserve signal changed and the software in my television is incompatible even though the full broadcast specification was available when the set was designed.

But wait, it gets worse. Next month the digital switchover happens in my area and the set will need to be re-tuned. My television will then be obsolete!

I have contacted both Customer Service and the Service Centre and it seems that Sony have no intention of broadcasting or providing a software fix. They could only suggest the purchase of a set top box!

I have written to Sony's Managing Director to explain why I will not be buying any more Sony products. To date, I have had no reply, but I will report it here if I do get a reply.