Contacting Apple

Does anyone know how to contact Apple by email because I am finding it particularly frustrating that I am unable to get email responses from Apple support? It seems incredible to me that a technically advanced company insists on me using the old-fashioned telephone - my least favourite form of communication. When I sent an email to Apple support, I received an automated reply that made it quite clear that I was not going to get a response unless I phoned them and that they would charge me for the privilege after my warranty runs out. I have also given Apple feedback via their website several times and have never had any kind of response from them. Although I like Apple hardware very much, they are going to have to improve their customer communication if I am going to be a long term customer with them. More: http://www.mwls.com/news.php?n=134

The Illustrated Guide to a PhD

Every year Matt Might (www.matt.might.net) explains what a PhD is to a new bunch of students. It's hard to describe in words so he uses pictures... More: http://www.mwls.com/news.php?n=132

Schools fail slow-start pupils

Data shows that three-quarters of children in England who make a slow start in the 3Rs at primary school fail to catch up by the time they leave. More: http://www.mwls.com/news.php?n=131

3.8m UK children do not own a book

The number of children who do not own a book is increasing. Seven years ago 1 child in 10 did not have a book of their own while today the figure stands at a startling 1 child in 3. More: http://www.mwls.com/news.php?n=130

Printers can be hacked

Two researchers at Columbia University in New York say they've found a flaw in ordinary office printers that lets hackers hijack the devices to spy on users, spread malware and even force them to overheat to the point of catching fire. More: http://www.mwls.com/news.php?n=128