Despite being registered with the Telephone Preference Service and being ex-directory, I am getting an increasing number of 08009539090 telemarketing calls from CCA International saying that they 'represent BT'.
I have asked them on numerous occasions to stop phoning me and the last time they called me I said that I would make a complaint to the TPS. As the TPS requires details about the company that is phoning you - and as it can be difficult getting information from these telemarketing companies, I have done some research so that I already knew the answers to most of the questions that I would be asking them. (It's a sad fact that it is a waste of time phoning most Customer Services unless you already know the answers to your questions and the solutions to your problems.) As a result of this, these were the answers I got from them:
- Company: CCA International
- Person you spoke to: ------- -------
- Address: 78 Great Eastern Street, London EC2A 3RS*
- Telephone: 0207 418 4218
- Email: info.uk@ccainternational.com
* The address given on their website is: Arnold House, 21-33 Great Eastern Street, London EC2A 3EJ
The following questions also helped in extracting this information from them:
"If you are 'representing BT', then you are not BT. Who are you?"
"Near Old Street is not an address. I need your complete address with post code."
As the operators do not seem to have this information at hand, the time they spend getting it is time that is not spent phoning someone else.
If CCA International really does represent BT, then the TPS may reject my complaint as I am a BT customer. Of course, I won't know that until I get a response to my complaint - so watch this space. And then I will want to know why BT is passing my personal data on to a third-party marketing company...
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